Cancellation & Refund Policy

Herc Rentals LLC · gohercrentals.com · Last updated August18, 2026

This policy applies to every holiday rental booked through gohercrentals.com. By completing a booking you agree to it. “We” and “us” mean HerC Rentals LLC , a California holiday rental agency.

1. Payments
   A deposit of 50% is charged when you book. The balance is charged automatically 30 days before check-in (bookings made inside 30 days are charged in full at booking). Payments are processed securely by Stripe. The price shown at checkout includes all mandatory fees; taxes, including California transient occupancy tax where it applies, are itemized before you pay.
2. Cancellations by you
   To cancel, email [info@gohercrentals.com] with your booking number. The refund depends on how far ahead of check-in we receive your request:
   Cancelled
   Refund of amount paid
   30 or more days before check-in
   100%
   14 to 29 days before check-in
   50%
   Less than 14 days before check-in, or no-show
   No refund
   These amounts are a reasonable estimate of the income we lose when a stay is cancelled late, because the dates are hard to re-book.
3. Changing your dates
   Date changes are subject to availability and the rate for the new dates. Requests made 30 or more days before check-in are free. Later changes are treated as a cancellation and a new booking.
4. Cancellations by us or the owner
   If we or the property owner must cancel, you receive a full refund of everything you paid, or you may choose a comparable available property instead. We will tell you as soon as we know.
5. Late arrival and early departure
   Unused nights are not refunded when you arrive late or leave early, unless section 6 or 7 applies.
6. Problems with the property
   If the property is not as described or something prevents normal use, contact us within 24 hours of check-in at [(424) 600-4854 ]. We will work to fix the problem or move you to a comparable property. If we cannot resolve a material problem within 24 hours, we will refund the nights you were unable to use.
7. Wildfire, evacuation and other emergencies
   If a government authority orders an evacuation or closure that covers the property or its access roads, we will refund the unused nights or give you a credit for a future stay, whichever you prefer. Smoke, air quality and weather alone do not qualify unless an official order applies.
8. Security deposit
   Some properties require a security deposit of $800, held or charged before check-in. We release or refund it within 2 days after check-out, less documented charges for damage, missing items or excess cleaning. We will send an itemized list with photos for any deduction.
9. How refunds are paid
   Refunds go back to the card used at booking, through Stripe. Once we approve a refund, most banks post it within 5 to 10 business days.
10. Payment disputes
    If you have a concern about a charge, please email us first at [info@gohercrentals.com]. We respond within 1 business day and can usually fix things faster than a card dispute.
11. Contact
    Herc Rentals LLC
    915 N Ogden Dr, WH, California 90046-7335
    info@gohercrentals.com · (424) 600-4854 ·